Returns Policy



Last updated 02/08/2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.




All returns must be postmarked within 7 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.




All returns must be requested online, and when approved a return number will be provided. This number must be included as a reference at the time of postage.


  1. Place the item securely in a padded envelope  

  2. Write your return number on your return label  

  3. Mail your return to the following address


Natur’Alley Ltd

Attn: Returns

8 The Reach, 387 London Road                                                                                                                                               

SS0 9PA, Southend-on-sea, Essex

United Kingdom 



After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 working days from the receipt of your item to process your return.




For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 





If you have any questions concerning our return policy, please contact us at: